Store Policy

Customer Care

We value your feedback and opinions, its what keeps us going to better serve you as 'pawrents". If you have a critique, suggestion, a custom order idea, or something you'd like to see in our store please email us at strut.petgear@gmail.com so we can chat about it! 

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Keep checking in because we have plans to add lots of new products in addition to our awesome biothane collars to the site as time goes on. We are very excited to show you what's coming!

Your privacy is of the upmost importance to us. Below is a detailed section on what information we collect and how it is used. We will never sell or share any of the information given to us. If there are any updates/changes in our privacy policy we will give notice to all our customers on the site with details in order for us to stay compliant. 

Information you give to us:

• Your name and contact details: (Such as email address, mailing address, phone number and password)

• Your payment information: (Such as your credit/debit card number, security/ CVV Code, and expiration date.)

• Your communications and contact history with us: (Such as chat and instant messages, emails, communications with our social media channels. )

• Other information: (Such as product reviews, forum posts, survey responses, participation in promotions, and other user- generated content.)

How we use information you give to us:

• Accept payment, fulfill orders, provide refunds*: (We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

• Sending you account information: (We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the site, or the terms and policies that apply to them.

Safety/Security measures:

The security of your information is important to us. We use appropriate technichal and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. We use a PCI-Compliant payment service provider over a secured network. If you have questions about the security of your info please contact us via the email listed above. 

We are always trying to come up with creative spins on everyday pet gear in order to enhance the customer experience with their pet. If you want to get in on the action please email us at strut.petgear@gmail.com

- Credit / Debit Cards
- PAYPAL

- Offline Payments